Shipping, Returns, and Refund Policy

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Shipping, Returns, and Refund Policy

At LESBREW COFFEE, we want to ensure your complete satisfaction with your purchase. If for any reason you are not fully satisfied, you may return the item for an exchange or refund, as per the following policy:

Returns Eligibility:

  • The item must be accompanied by the original sales receipt, gift receipt, or packing slip.
  • The item must not be marked as non-returnable on the product detail page.
  • The item meets one or more of the following conditions:
    • It was physically damaged upon delivery.
    • It has missing parts or accessories.
    • It does not match the item that was ordered.

Return Process:

  • Items must be returned in the original manufacturer’s packaging.
  • Please contact our customer support team to initiate the return process and receive further instructions.

Shipping Providers and Fees:

  • Malaysia Domestic Shipping: We use Pgeon or Poslaju as our shipping providers. Enjoy free shipping for all domestic orders.

  • Estimated Delivery Timeframe: 2 to 5 days.

  • Singapore Shipping: We use Teleport for shipping to Singapore. A flat rate of RM15 is applicable for all orders.

  • Estimated Delivery Timeframe: 5 to 10 days.

  • International Shipping: We offer economy shipping via BPost for orders outside Malaysia. A flat rate of RM40 is charged.

  • Estimated Delivery Timeframe: 20 to 30 days.

Please note that the estimated delivery timeframes are approximate and may vary depending on the destination.

For any further inquiries or assistance regarding shipping, returns, or refunds, please reach out to our customer support team. We are here to help you have a seamless shopping experience at LESBREW COFFEE.


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